At Nuviboo, your satisfaction matters to us. We want you to feel confident when shopping for your little ones and everyday essentials. Please read our return and exchange policy below before requesting a return or exchange.

1. Return Requests

If you are not satisfied with your purchase, please contact us before sending any item back. Our team will review your request and explain the available options.

Please do not send products back without receiving return instructions from our team.

2. Eligibility for Returns

To help us review your request, returned items should be:

• Unused and in their original condition.

• In their original packaging, where applicable.

• Accompanied by proof of purchase or your order number.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Eligibility will be reviewed on a case-by-case basis in accordance with applicable law.

3. Exchanges

If you receive an item that is damaged, defective, or incorrect, please contact us with your order number and a description of the issue.

Where an exchange is available, our team will guide you through the next steps. Exchanges are subject to product availability and applicable return conditions.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photos of the item and its packaging, if applicable. We will review the issue and help determine an appropriate solution.

5. Refunds

If your return is approved for a refund, we will explain the next steps.

Approved refunds will generally be issued to the original payment method, subject to payment provider processing times and applicable requirements. The time it takes for the refund to appear may vary.

6. Return Shipping

Please contact us before returning any item so we can provide the appropriate instructions.

Any return shipping costs or other applicable charges will be communicated to you before the return is completed, in accordance with applicable law.

7. How to Request a Return or Exchange

To request a return or exchange:

1. Visit our Contact Us page.

2. Include your order number.

3. Explain whether you are requesting a return, refund, or exchange.

4. If the item is damaged, defective, or incorrect, include clear photos where possible.

Our team will review your request and respond with further instructions.

8. Contact Us

If you have any questions about returns or exchanges, please contact us through our Contact Us page.

Thank you for choosing Nuviboo. We appreciate your trust and the opportunity to serve you.

Nuviboo — Little Things, Big Love.